Frequently asked question

  • How can i become a project participant?

    You should sign up to participate in the project. Please, fill out the form on the home page of our website or click the link sent to you by your friend. You should enter your e-mail (it will be your login) and password.

    Use Google mail ([email protected]) for better safety and uninterrupted operation.

    After signing up you will be able to sign in, replenish your account and make a deposit. Remember to enter your payment details in the corresponding section of your profile.

  • Describe the process of profit receipt by the company and its investors.

    The declared profit on our investment proposal is the result of the actual work of the company on various markets and crypto-currency exchanges.

    75% of the profits we give to our investors.

  • What electronic payment systems does the project work with?

    Currently the following payment systems are available:

    You can open a PM account:

    You can open a Bitcoin account:

    You can open a Payeer account:

    You can open a Ethereum account:

  • Can I change my password, wallet and email?

    You can change your password when you log in.

    You cannot change your e-mail, so take it into account when signing up.

    You can enter your wallet number just once and change it with Admin’s help (for safety considerations). Use contact information to get in touch with Admin.

  • Can i withdraw profit and referral remuneration at a time?

    Depending on the chosen tariff plan, the accruals of % and the return of the Deposit body are made. After payment, You can payout at any time.

    Your application will be processed immediately, the funds will be sent to the wallet of the payment system through which the balance was replenished. All referral charges are available for withdrawal immediately to the EPS on which they are accrued.

  • When can i get my first accrual on my deposit?

    Deposit starts working immediately after it is created, depending on the investment package You will receive the first profit which will successfully be able to withdraw or reinvest in the project.

  • What is the time frame for funds withdrawal?

    All requests for withdrawals are handled manually by the operator. Regulations for payment of 48 hours.

    In case of providing inaccurate, incomplete data about the withdrawal system on the part of the client, the withdrawal does not occur, and the withdrawal request is rejected until all inaccuracies and data are corrected or clarified.

  • What are the terms of the partner program of the project?

    Referral system Standart (7%) consists of 5 levels (more details in the section Partners). Activated automatically after registration.

    Referral system VIP PROGRAM (16%) consists of 15 levels (more details in the section Partners). It is activated automatically when 2 conditions are met: a personal investment of $1000, 10 or more active partners in Your 1st line, the turnover of which is not less than $5000 in total.

  • Сan i have a few accounts in the project?

    No, it is prohibited to register multiple accounts. In case we find out that you have a few accounts, all of them will be blocked and all funds on them will be frozen with no possibility to get them back.

  • How to make a deposit?

    You can make a deposit in your profile after registration.

    You should replenish your account to select a tariff plan. After that you can select a tariff plan and make a deposit.

    You can also make a deposit using funds available on your account, accrued profit or referral remuneration.

  • How long does it take to replenish the account and activate a deposit?

    Some electronic payment systems need more time to verify your order on their part. In particular, it is a peculiar feature of Bitcoin, Ethereum payment system. In this case, for reasons beyond the company’s control, deposit activation can take more time (up to 72 hours).

    As for other electronic payment systems, accounts are replenished and deposits are activated instantly.

  • Do you charge any fee for funds crediting/withdrawal?

    Our company does not charge any fees for transactions, excluding commissions payment systems.

  • What is the minimum/maximum amount that can be invested?

    Min. deposit amount - $5; 0.01 BTC; 0.3 ETH.

    Max. deposit amount - $100 000; 20 BTC; 500 ETH.

  • Can a make an additional deposit to the deposit already made?

    To add funds to an existing Deposit is not possible.

    However, you can make another deposit. In this case all accruals, payments and statistics on deposits will be processed by the system separately.

  • What is the minimum/maximum amount that can be withdrawn?

    Min. amount to be withdrawn – $ 1; 0.004 BTC; 0.1 ETH.

    Max. amount to be withdrawn – no restrictions.

  • Are you planning to add languages and electronic payment systems?

    As far as the project develops, the Administration will add languages and payment systems. Currently, the website is available in Russian and English.

  • When can i have an access to my profile?

    Personal information office is available 24 hours a day, 365 days a year.

  • How many deposits can i make in the project?

    You can make an unlimited number of deposits and choose any tariff plan.

  • Can i recover the password if i forget it?

    Yes, click the “FORGOT PASSWORD?” link when you log in to recover your password. When you fill out the data entered during registration, the link for password recovery will be sent to your e-mail.

  • If i make a deposit using funds on my account, will referral remuneration be accrued to my upline?

    No, fees are only after recharging the account and create a Deposit.

  • How can i get in touch with the administration?

    Ask your question using the form in section “Contact Us”. Don’t forget to study FAQ section before sending the form. Give a short and comprehensive description of your problem.

  • How can i secure my personal data in the project?

    We recommend using Google mail ([email protected]). For better security, set two-stage authentication in it. Do not tell your logins or passwords to your accounts and wallets in electronic payment systems to anybody. Do not keep these data on your EPS.

  • To what extent is it safe to use the company’s website?

    Our company’s web security specialists developed and implemented a number of efficient measures that make the use of safe both from the point of view of transferred data safety and from the point of view of combating of malicious software, including fishing.

    In addition, we use the most up-to-date servers that do not allow DDoS-attacks to have an impact on the website’s stable operation.

  • When registering i provided my personal data. is it safe?

    We guarantee safety of any information submitted by you, including payment details, passwords, names, e-mails and other private information.

  • Where can i see the date and time of the server?

    You can see it on the top of the home page to the left of “Login/Registration” button.

  • How to configure the system AUTO RCB?

    In order to configure auto RCB, go to the " My team" section of your account and specify a percentage from 1 to 100 in the "Аuto RCB" window, this will be the % of automatic RCB for your partners.

  • How to withdraw referral commissions and RCB?

    Referral bonus and RCB are automatically transferred to the balance in Your account. Withdrawals are manual mode.

  • Shall i pay taxes on money earned with the company?

    Our company is officially registered. It carries out its activities with adherence to the legislation of United Kingdom. However, we cannot influence your decisions and would like to assure you that we pay all required tax, fiscal and license commitments in full on the money we pay you as interest charges.

    In addition, we do not disclose any details of our cooperation with our clients. That’s why the issue of taxation is an exclusive prerogative of the legislation of the country of residence of our clients and is to be interpreted in accordance with it.

  • Working hours of the company’s support team?

    If you contact our support team via the feedback form, this client support option is available from 9.00 AM to 5.00 PM GMT on business days. Our technical support department processes messages within 72 hours on business days.


BitCastle is an officially registered company in the UK. Working in the investment market, we have achieved significant success, our experts distinguish and they invest only in the most promising cryptocurrencies for our opinion, which will be a trend in the market. All you have to do is sign up and create a Deposit. Increase your capital with the BitCastle team.

Register. It will take 1 minute. After registration you will receive:
  • All investment
    tools of the project
  • Participation in the affiliate
  • Customer support
Replenish your balance and withdraw money in any convenient way:
Our platform is available in any browser and on mobile devices:
  • $ 5 Minimum contribution
  • 75%-89%Stable profit from each transaction
  • 24/7Constant customer support
  • $ 1 Minimum withdrawal amount
  • 0.0%Withdrawal fee